LEGAL REFERENCE

Your privacy is how we build trust at rajaremi

We handle your account, payment and gaming data with the same care you'd expect from any brand built for Indonesia. This policy shows exactly what we collect, how...

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rajaremi Your privacy is how we build trust at rajaremi

What we collect and why

When you open an account at rajaremi, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. We also track your gaming activity to personalise your lobby experience and meet our local compliance obligations. We never sell your data to third parties, and we use encryption to protect every payment and

login. Our privacy practices align with Indonesian data-protection standards and the regulations that govern gaming in supported regions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions about your privacy

Privacy Team Contact us directly if you want to review, update or delete your personal data. We respond to all privacy requests within seven business days.
Live Chat Support Chat with our support team in English about how your data is handled, what you can access in your account settings and how to exercise your privacy rights.
Account Settings You can view, update and manage your personal information directly in your radaremi account dashboard at any time without contacting support.
EDITORIAL CLARITY

How we earn your trust on privacy

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS payment details never touch our servers unencrypted.

Regular Audits

We commission third-party security reviews annually to test our systems for vulnerabilities and confirm our privacy controls meet current standards.

Local Compliance

Our policy is built to align with data-protection laws in supported Indonesian regions. We work with legal advisors to ensure ongoing compliance.

Transparent Logging

Every request to your data is logged and timestamped. You can request an audit trail of who accessed your account and when.

No Third-Party Sales

Your gaming and payment data is never sold, rented or shared with marketers outside rajaremi. We keep it internal or legally required only.

Retention Limits

We only hold your personal data as long as your account is active plus two years for compliance. After that, we delete it permanently.

How this policy compares to our other pages

Privacy vs. Terms of Service
Our Terms set the rules for using rajaremi. This Privacy Policy explains what data we collect and how we protect it. Both are equally important to your account.
Privacy vs. Payment Methods
Our payment page shows you how to load DANA, OVO, GoPay or QRIS. This policy covers how we encrypt and store the payment details you provide.
Privacy vs. Player guidance
Our Player guidance guidance covers account limits and self-awareness tools. This privacy policy protects the personal data behind those tools.
Privacy vs. Cookie Policy
We have a separate Cookie Policy for website tracking. This policy covers your rajaremi account data, payment info and gaming history across the platform.
Privacy vs. Support Centre
Our Support Centre answers how-to questions about your lobby and account. This policy is the legal framework that protects your information throughout.
Privacy vs. Promotions
When you opt into a promo, we use your data only for that offer. This policy explains how we store promo choices and how you can withdraw consent.
Privacy vs. Community Guidelines
Community Guidelines cover gaming etiquette at our live tables. This policy protects the personal and behavioural data we collect to run those rooms fairly.
SERVICE CONTEXT

Key things you control at rajaremi

01
Data Access Anytime Log into your account and see exactly what personal information we hold: your identity, contact details, gaming history and payment records. No delays.
02
Update Your Details Change your email, phone number, name or address directly from your account settings. Updates take effect immediately for all future transactions.
03
Opt Out of Marketing We send game alerts and promo updates only if you choose to. Disable any notification type or turn off all marketing comms from your preferences tab.
04
Download Your Data Request a complete export of your account history, deposits, withdrawals and gaming logs in CSV format. We'll send it within seven days.
05
Request Deletion You can ask us to anonymise or delete your account after two years of inactivity. We'll remove personal data while keeping transaction records for compliance.
06
Dispute a Charge If you spot an unexpected DANA, OVO, GoPay or QRIS charge, contact our privacy team with the transaction ID and we'll investigate within 48 hours.

Privacy questions answered

We collect your name, date of birth, email, phone number and address for verification. We also store your DANA, OVO, GoPay or QRIS payment details securely. Your gaming activity — bets placed, games opened, lobby time — is logged to personalise your experience and meet regulatory requirements in supported regions.

No. We never sell or rent your personal data, gaming history or payment information to marketers, data brokers or external partners. Your data stays within rajaremi unless we're legally required to share it with regulators or law enforcement in supported Indonesian regions.

All payment details are encrypted using TLS 1.3 before transmission and stored in isolated, encrypted vaults. We never log your full card or wallet details on our servers. Payment processing is handled by PCI-DSS certified partners to meet international security standards.

Yes. Log into your account and go to Settings > Privacy & Data. You'll see your profile, contact history, deposit and withdrawal records, gaming logs and any marketing preferences you've set. You can also request a full data export anytime.

We keep your active account data as long as you're with us. After your account closes or becomes inactive for two years, we delete personal data permanently within 90 days. Transaction records are retained for seven years to meet Indonesian compliance obligations.

Contact our Privacy Team and request account deletion. We'll anonymise your personal information within 30 days, though we must keep transaction records for regulatory compliance. Your email and phone can be reused for a new account after deletion is complete.

Yes, we use essential cookies to keep you logged in and analytical cookies to understand how you navigate our site. Our separate Cookie Policy explains each type, how long they stay and how to disable non-essential tracking from your browser settings.